Terms & Conditions
Payment can be made via direct bank transfer or Paypal. If paying via direct bank transfer please contact us for an invoice and bank details. If you wish to pay via Paypal, please ensure you have a confirmed and verified Paypal address/account, otherwise we reserve the right to refund your payment.
Delivery & Postage
Your order will be dispatched within two working days of payment. Please allow 5-7 days for delivery. We will email you to confirm the dispatch of your order. Delivery is via Royal Mail Special Delivery and therefore fully insured.
In the unlikely event that your item does not arrive within 10 working days, please contact us. We will need your order details so we can contact our local post office. Please note the Royal Mail do not consider anything lost/missing/stolen until 10 working days have passed.
PLEASE NOTE: for orders over £2,000 please email for postage costs as the Royal Mail Special Delivery only insure up to £2,000.
For international orders please contact us for a quote, as PayPal doesn't calculate international post costs.
Returns and Cancellation Policy
Your statutory right to cancel does not apply under Regulation 13 of Consumer Protection (distance selling) Regulations 2000, as the goods and services we supply are subject to the rise and fall of the financial markets. You can cancel an order placed with us before its dispatch by email or phone. A cancellation charge will be made plus any market movements in the price of the metals.
Bullion is inherently not a flawless product. Sometimes both new and uncirculated coins have small marks. In the unlikely event you are not happy with your purchase, please contact us immediately to discuss a replacement or refund. Please return signed for delivery. The buyer is responsible for return postage.